Retail Customer Service Skills

Overview of program:

The Retail Customer Service Skills Certificate Program prepares students with the skills and knowledge needed for successful careers in today’s retail world. This is an excellent option for those already working in a retail environment who want to advance in their careers, or for those interested in starting new retail jobs. The program emphasizes customer service skills that can be applied in a wide variety of retail settings.

Topics covered:

  • Providing an excellent customer experience
  • Building customer loyalty
  • Dealing with difficult customers
  • Communication skills
  • Time management
  • Working in teams
  • Managing yourself and others
  • How to be successful in the retail world
  • Retail workplace challenges and opportunities

Program courses:

Please visit the Course Catalog page for Core Course listings.

What do students graduate with?

  • High School Diploma from Career Online High School
  • Retail Customer Service Skills Certificate

Get started. Take the self-assessment.