Career Elective Retail Customer Service 1

DESCRIPTION:

This course will prepare students to employ the skills needed in both online coursework and the workplace. The course is presented in two semesters.

Semester 1 presents an overview of basic personal, professional, and self-management skills, including setting goals, professional communication skills, and time management and stress management techniques.

Semester 2 focuses on ways to improve study habits, to increase one’s memory and motivation, and to strengthen decision-making and problem-solving skills.

CREDITS:

1 Credit

PREREQUISITES:

There are no prerequisites for this course.

Retail Customer Service 1: Semester 1

  • Pretest
  • Understanding Self-Esteem
  • Setting Goals
  • Learning Styles
  • Professional Uses of Technology
  • Security in Technology
  • 21st Century Written Business Communication
  • Time Management
  • Stress Management
  • Anger Management
  • Conflict Resolution Strategies
  • Communication and Diversity
  • Communication in the Workplace
  • Sexual Harassment Awareness
  • Ethical Behavior
  • Retail Customer Service 1: Semester 1 Test

Retail Customer Service 1: Semester 2

  • Pretest
  • Basics of Note-Taking
  • Reading Comprehension
  • Understanding and Improving Study Habits
  • Memory Techniques
  • Test-Tasking Skills
  • Effective Environments for Learning
  • Distractions and Deterrents to Educational Success
  • What is Motivation?
  • Self-Motivation
  • Trust and Motivation
  • Change as a Motivator
  • Embracing Change
  • Critical Thinking Basics
  • Problem Solving Model
  • Decision Making
  • Improving Decision Making
  • Retail Customer Service 1: Semester 2 Test