Career Elective Retail Customer Service 4

DESCRIPTION:

This course addresses career skills and employment. It discusses skills that can be helpful when attempting to become and remain employed. It also discusses laws that protect both the employer and the employee.

Semester 1 provides an overview of career skills, such as interacting with customers, creativity, handling relationships, and leadership.

Semester 2 focuses legal employment topics, such as the U.S. Equal Employment Opportunity Commission, harassment, and discrimination. It also provides an overview of job search skills, including resume writing and interviewing skills.

CREDITS:

1 Credit

PREREQUISITES:

Career Elective Retail Customer Service 1

Career Elective Retail Customer Service 2

Career Elective Retail Customer Service 3

Retail Customer Service 4: Semester 1

  • Pretest
  • Working in Retail Sales
  • Communication with Retail Customers
  • Misconceptions about Creativity
  • Creativity
  • The Creative Process
  • Creativity in Daily Life
  • Putting Creative Ideas to Work
  • Creativity in the Workplace
  • Creativity in Leadership
  • Working as Part of a Team
  • Gaining Trust
  • Losing and Rebuilding Trust
  • Office Politics
  • Relationships In and Out of the Workplace
  • Working with Poor Leadership
  • Becoming a Good Leader
  • Retail Customer Service 4: Semester 1 Test

Retail Customer Service 4: Semester 2

  • Pretest
  • U.S. Equal Employment Opportunity Commission (EEOC)
  • Governmental Involvement in the Workplace
  • Discrimination in the Workplace
  • Filing a Charge of Discrimination
  • Harassment at Work
  • Introduction to Sexual Harassment
  • Sexual Harassment: Prevention and Response
  • Employment Hot Topics
  • Choosing the Right Resume for the Job
  • Using Technology and Your Resume
  • Writing a Winning Resume
  • Job Search
  • Preparing for an Interview
  • Attending an Interview
  • New Hire Information and Orientation
  • Performance Appraisals
  • Retail Customer Service 4: Semester 2 Test